This Month’s Topic: Our People Matter

In these uncertain times you can be certain that there will be opportunities to be exploited if you have the confidence to continue to focus on performance improvement; constantly looking externally for examples of Best Practice that you can implement will help you to do so. The events the Club offers along with the Club Wiki and Club online Forum can help you. Please use them. To download information about this month’s topic and about the Club click Our People Matter.

One last, very current, thought: “To win you’ve got to have the ball.” Johan Kruiff

Developing a Safety Culture

Developing a safety culture in a business or organisation has to be worked at – it is not something that occurs naturally. It is a collection of various activities and requires a co-ordinated approach and wholehearted management commitment. The results, however, can be very rewarding. At their meeting on 20 July the H&S Special Interest Group is going look at some of the activities that have been successful at Urenco. If you’re interested in booking a place at this event please email us at Safety Culture.

Suggestion Schemes for Reward & Recognition and Employee Engagement

Did you know the average employee suggestion scheme in the UK produces an ROI of 5:1? If you’re interested in improving the performance of your suggestion scheme and employee engagement then you should join the special interest group forming to focus on this critical area. The first meeting of this group is being run as a workshop, hosted by Siemens at their Manchester offices on 7 July, and it promises to be an excellent opportunity to network with like minded organisations and learn how to improve the performance of your own scheme. Email Suggestion Schemes for more details and to book a place on this group.

Contact Centres – Effective and Efficient Customer Service

The Retail environment is highly competitive and, as a result, the need for change within the RWE business is massive. One of their biggest challenges is identifying and prioritising the right areas of change to focus on ranging from systems, processes and culture. This workshop, hosted by npower at their Solihull offices on 12 July, will explore three key initiatives they have undertaken to improve their performance, plus seek to share experiences, understand common challenges and approaches. After this workshop, attendees will be invited to form a special interest group to look on an ongoing basis at this important area. Email the club at Contact Centres to find out more and get yourself registered.

Remember!

To register your interest for our upcoming club workshops and courses (click here):

All the best,

Ray Wilkinson

P.S. Please feel free to forward to your colleagues