| DUBLIN CITY COUNCIL |
 |
Professional Benchmarking Training
"I would like to think..............that this Benchmarking Training ..........would be of huge benefit to many departments/areas within the Council."
Delegate
|
 |
|
| 3663 First for Foodservice |
|
Contact Centres - Effective & Efficient Customer Service
"(The day met my objectives) Information will be used to help define strategy."
Delegate
|
 |
|
| DVLA |
|
Senior Stakeholder Buy-In
"The whole day was informative and will be useful when I move into my new post."
Delegate
|
 |
|
| Swindon Borough Council |
|
Senior Stakeholder Buy-In
"Very well organised and a good mix of people from a range of organisations and with a wide range of experience."
Delegate
|
 |
|
| Royal Mail |
|
Senior Stakeholder Buy-In
"I found this Workshop enjoyable and informal, great venue and context of presentations were spot on."
Delegate
|
 |
|
| General Social Care Council |
|
Senior Stakeholder Buy-In
"Very helpful in a practical way that exceeded my expectations. We shall be re examining our change management processes and documentation."
Delegate
|
 |
|
| ESB International |
|
Employee Suggestion Schemes
"Discussion was fantastic - best event attended yet."
Delegate
|
 |
|
| 3663 First for Foodservice |
|
Employee Suggestion Schemes
"Ended up taking the position on todays session as my colleague was unable to attend, very glad to have come, impressed with the opportunity to interact with all the delegates and presenters - open nature of the session, relaxed environment."
Delegate
|
 |
|
| Ricoh |
|
Employee Suggestion Schemes
"Very relaxed atmosphere - very open group. Quite an eye opening, honest event. Lots of passion shown by attendees in relation to recognition and suggestions schemes."
Delegate
|
 |
|
| Ricoh |
|
Employee Suggestion Schemes
"This workshop provided a very active debate on the issues arising from operating suggestion and recognition schemes. I found the experience stimulating."
Delegate
|
 |
|
| AXA PPP healthcare |
|
Senior Stakeholder Buy-In
"I could actually hear the ''penny drop'' in my world as the first presentation on Vision Wiltshire progressed."
Delegate
|
 |
|
| DVLA |
|
TRADE FOR BEST PRACTICE - BENCHMARKING TRAINING
"A really informative event that shows a clear methodology and series of prescribed actions to undertake successful benchmarking. I will be implementing the TRADE principles within my organisation as the standard to which all of our benchmarking should adhere."
Delegate
|
 |
|
| Siemens Energy |
|
Employee Suggestion Schemes
"Am taking home new ideas and thoughts about reporting on our scheme and using publicity/promoting the scheme."
Delegate
|
 |
|
| Corus |
|
Employee Suggestion Schemes
".........Taking on board some of the suggestions and ideas that have been generated through debate today. Excellent opportunityto network. "
Delegate
|
 |
|
| Wessex Water |
|
Senior Stakeholder Buy-In
"Another excellent event."
Delegate
|
 |
|
| General Social Care Council |
|
Senior Stakeholder Buy-In
"First event I have attended. Found valuable and an experience I can use as a selling point to the rest of the organisation. I particularly liked the practical elements."
Delegate
|
 |
|
| Wiltshire Police |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"A good use of a day outside of the office which has given me some ideas I will be able to apply in our organisation."
Delegate |
 |
|
| Tube Lines |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"Made me realise that we are not alone! All Companies face the same challenges so it will encourage more knowledge sharing."
Delegate |
 |
|
| AXA PPP healthcare |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"BPC at it''s best."
Delegate |
 |
|
| Yell |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"Keep on going! Really good to talk to people in other businesses/sectors and discuss common issues/challenges."
Delegate |
 |
|
| Her Majesty''s Courts Service |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"Excellent event today, came with expectations of getting ideas on a particular area, and left with new concepts and brilliant ideas that I can take back to the office and discuss in the hope to implement and change the culture of innovation, bit by bit across the organisation."
Delegate |
 |
|
| Balfour Beatty Utility Solutions |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"This was my first Club visit and I found it very useful and great to meet a network of people and sharing ideas. Great day, great presentations, well presented. Great day."
Delegate |
 |
|
| Yell |
|
From Dinosaurs to Dolphins - Harnessing Innovation
"A very useful day. The presentations, discussions and networking all contributed to its success."
Delegate |
 |
|
| City & Guilds |
|
Lean Six Sigma & Business Transformation
"An extremely valuable Workshop - topical and honest"
Delegate |
 |
|
| VT Flagship |
|
Lean Six Sigma and Business Transformation
"I was very impressed with the Quality of the presentations. It demonstrated committment and understanding of the Lean Six Sigma approach"
Delegate |
 |
|
| Huntsman Pigments |
|
Lean Six Sigma & Business Transformation
"Another good day with solid experience shared and plenty to take away and apply beneficially"
Delegate |
 |
|
| AWE |
|
Lean Six Sigma & Business Transformation
"(This workshop) exceeded my expectations and I will take back a lot of information for our Improvement Group"
Delegate |
 |
|
| ESBI Engineering & Facility Management |
|
Lean Six Sigma & Business Transformation
"Very informative Workshop. Well worth a day away from the office"
Delegate |
 |
|
| Balfour Beatty Infrastructure |
|
Lean Six Sigma & Business Transformation
"Extremely well organisaed and presented Workshop. Delegates were completely immersed in the event making it very interactive. Many new (to me) techniques discussed and comprehensively addressed.
Overall, demonstrated the value of being a member of the Best Practice Club"
Delegate |
 |
|
| Emerson Process Management |
|
Lean Six Sigma & Business Transformation
"Excellent all round!"
Delegate |
 |
|
| ESBI |
|
QMS & Knowledge Portal
"Enjoyable and thought provoking."
Delegate |
 |
|
| Balfour Beatty Plant & Rail |
|
QMS & Knowledge Portal
"Very interesting. Great opportunity to share knowledge and experience."
Delegate |
 |
|
| NXP Semi-Conductors |
|
QMS & Knowledge Portal
"I will now be able to improve our document rationalisation programme."
Delegate |
 |
|
| Morgan=Est |
|
QMS & Knowledge Portal
"Very interesting to exchange views. Excellent networking opportunity.
"
Delegate |
 |
|
| Siemens |
|
QMS & Knowledge Portal
"Great networking again - valuable information from other attendees!"
Delegate |
 |
|
| HBOS |
|
| "Found the day very rewarding. Learning about how other organisations have implemented Lean and other issues that arose and how they addressed them were very interesting."
Delegate |
 |
|
| AWE |
|
| "Very well structured day, well worth travelling 350 miles: lots of learning. Good to see how other industries tackle similar issues."
Delegate |
 |
|
| BT |
|
| "The Best Practice Club is a useful way of making and maintaining contacts with other companies. This helps with identifying potential benchmarking partners. Also the events arranged by the Club are a very cost effective means of gaining opportunities to learn from different organisations."
Manager |
 |
|
| Health & Safety Laboratory |
|
Zero Harm
"An excellent day, very well put together and presented and I learnt a great deal and took away ideas I can put into practice."
Delegate |
 |
|
| Siemens |
|
Zero Harm
"An excellent Workshop - eye opening and very thought provoking."
Delegate
|
 |
|
| Severn Trent Water |
|
Zero Harm
"Much to take back to the workplace. Great day, a real eye opener!"
Delegate |
 |
|
| Anglian Water |
|
Zero Harm
"First time I have attended - very worthwhile day out of the office."
Delegate |
 |
|
| Metronet Rail |
|
Zero Harm
"The day very much met my objectives - I will rethink my strategy."
Delegate
|
 |
|
| City & Guilds |
|
Zero Harm
"Very good hosts and venue, the most valuable part of the day was the open and honest presention."
Delegate
|
 |
|
| Corus Group |
|
Internal Communications - Breaking Down The Silos
"Good sharing of informatiion - one or two nuggets that are worth trying at my workplace."
Delegate |
 |
|
| Hydrocarbon Resources Limited |
|
Internal Communications - Breaking Down The Silos
"I learned some fantastic ideas to take back to work and share with the internal comms dept at head office, for our corporate comms."
Delegate |
 |
|
| John Laing Integrated Services |
|
Internal Communications - Breaking Down The Silos
"There (were) a number of ideas that I think can benefit my organisation."
Delegate |
 |
|
| Hunstman Pigments |
|
Internal Communications - Breaking Down The Silos
"Another good session with lots of shared learning."
Delegate |
 |
|
| BVT Surface Fleet |
|
Internal Communications - Breaking Down The Silos
"Well run Workshop, very interesting and beneficial to improving our practices within Communications."
Delegate |
 |
|
| Corus Group |
|
Internal Communications - Breaking Down The Silos
"Well run, good organisation and lots of passionate people."
Delegate |
 |
|
| Care Quality Commission |
|
Engagement Matters
"This was the best BPC Workshop I have attended – I found it really useful."
Delegate |
 |
|
| John Laing Integrated Services |
|
Engagement Matters
(This Workshop) " more than met my expectations. It made me think differently about how to ask people to do things. I also considered how we view stress as a business and what more we could do to support staff."
Delegate |
 |
|
| Highways Agency |
|
Engaging Employees During Challenging Times
"Each of the Workshops I have attended have given me valuable practical ideas that I can implement!"
Delegate |
 |
|
| Hydrocarbon Resources Limited |
|
Engaging Employees During Challenging Times
"It’s made me realise that we have some great initiatives at HRL but also gained some valuable ideas from the day"
Delegate |
 |
|
| Joining Dots |
|
| Engagement Matters
"I particularly liked the genuine spirit of sharing in which most members appear to approach these events."
Delegate |
 |
|
| Siemens - Traffic Solutions |
|
Lean Office
"Learnt new tips for deploying lean and effectively reporting the improvements."
Delegate |
 |
|
| Siemens - Industry Automation & Drives |
|
Lean Office
"A very interesting day and will take much back to the office. Particularly good to network and discuss issues and good use of the working groups to break up the presentations."
Delegate |
 |
|
| 3663 First for Foodservice |
|
Lean Office
"The output confirmed my original thoughts however has added clarity. Will change approach. Very valuable Workshop, well attended and good presentations."
Delegate |
 |
|
| Reliance Security Services |
|
Lean Office
"It has given me the tools in order to convince our top level managers to engage and inspire. The Best Practice Club has done it again – many thanks……..totally relevant, informative and interactive."
Delegate |
 |
|
| AWE |
|
Lean Office
"Chance to network and gain knowledge from the presenters."
Delegate |
 |
|
| AWE |
|
Lean Office
"This was my first BPC event – very impressed with the organisation and content."
Delegate |
 |
|
| AWE |
|
Lean Office
"A good way of meeting people with the same challenges and goals."
Delegate |
 |
|
| Siemens |
|
Lean Office
"Excellent chance to learn more from other Companies and ''pinch with pride.'' "
Delegate |
 |
|
| Care Quality Commission |
|
Lean Office
"Made some useful contacts who I shall follow up for advice and help as “critical friends” on work projects."
Delegate |
 |
|
| Wiltshire Police |
|
Knowledge Management Workshop
"Excellent venue, good practical examples and relaxed environment to aid networking."
Delegate |
 |
|
| Flagship Training Limited |
|
Journey to Excellence Workshop
“You have provided a superb presentation in an equally superb environment. Thanks very much!"
Delegate |
 |
|
| Reliance Security Services |
|
Employee Suggestion Schemes Workshop
“Trust me - you HAVE to come to this - it is a vital, key critical area of all businesses - you will leave feeling determined to succeed."
Delegate |
 |
|
| AWE |
|
Knowledge Management Workshop
“Some ideas have been developed through discussions which I will try and put into my action plans."
Delegate |
 |
|
| Pfizer |
|
Customer Service Workshop
“First experience of these meetings and I found the interaction very informative.
Delegate |
 |
|
| EDF Energy |
|
Driving Dynamic Change Workshop
“Open discussion is always very rewarding but equally, I found all three presentations very enlightening, all of which told a very good story."
Delegate |
 |
|
| AXA PPP healthcare |
|
Employee Suggestion Schemes Workshop
“This workshop exceeded expectation and proved invaluable to me."
Delegate |
 |
|
| Yell |
|
Corporate Social Responsibility Workshop
“Listening to people from other organisations has given me ideas on improvements and enhancements to our CR commitment. I enjoyed the discussion groups and found the exchange of ideas most enlightening."
Delegate |
 |
|
| Penguin Books |
|
| Developing Creative Thinking
"All good stuff – and great to have such comprehensive documentation/tools.”
Production Director |
 |
|
| Highways Agency |
|
| In 2007 we took up the opportunity of membership with the Best Practice Club. We needed to find organisations of a similar make up with which to Benchmark. We put our requirements on the BPC site and within days we had contact details of 3 companies offering - no strings - help and advice. Meetings followed including a demonstration of a live Quality Management System, and clear advice on ''pitfalls'' and ''practical solutions to problems'' was given from real experience. This provided real momentum for moving our own internal system forward
Programme Manager, London
|
 |
|
| Balfour Beatty Infrastructure Services Ltd |
|
| Customer Service & Complaints Handling
“I will suggest others attend the course and involve others in the knowledge gained.”
Workshop Manager
|
 |
|
| HBOS |
|
| Value Stream Mapping
“This workshop enabled me to share Best Practices with a wider industry range.”
Assoc. Director |
 |
|
| Weir Strachan & Henshaw |
|
| Sustaining a Lean Transformation
“Lots of good examples of what has worked.”
Lean Facilitator |
 |
|
| National Grid |
|
| Networks, Teams and Communities of Practice
“Got good contacts. Taken some good ideas away.”
Business Improvement Manager
|
 |
|
| Hydrocarbon Resources |
|
| Strategic Planning/Processes/Products
“Excellent agendas, presentations and discussion.”
Club Contact |
 |
|
| Dale Farm |
|
| First for Service
“Excellent day. Gained a lot of ideas and initiatives.”
Director |
 |
|
| Siemens IT Solutions & Services |
|
| Sustaining a Lean Transformation
“Very interesting. Excellent exchange of views.”
Lean Facilitator |
 |
|
| Wessex Water |
|
| Managing People Through Change
“Everything was very beneficial. I think understanding people’s emotions during change helped me most.”
Delegate |
 |
|
| Rolls-Royce |
|
It is the first time I have approached the Best Practice Club and I find it a very informative way to share information and share best practice not only for this project but for all areas of the business. Working in Improvements means that this will hopefully help in a number of areas."
Performance Improvement Manager
|
 |
|
| NAAFI |
|
| Stimulating and well delivered with enthusiasm and clarity formed on clear experience."
Delegate |
 |
|
| University of St Andrews |
|
Developing Internal Consultancy Skills
“Did not know quite what to expect but the day was very useful. I came away with over 10 action points.”
Business Improvement Director
|
 |
|
| Paradigm Services |
|
Customer Service and Complaints Handling
“Enjoyed the day, momentum and the interaction of others. Everyone wanted to get something out of it.”
Customer Care Manager
|
 |
|
| Eli Lilly |
|
Managing a Safety Culture
“Exceeded my expectations.”
EHS Manager
|
 |
|
| Penguin Books |
|
Developing Creative Thinking
“The culture paradigm web is really going to help with some big pieces of work we need to do over the coming year.”
Business Improvement Manager
|
 |
|
| 3663 First for Foodservice |
|
Sustainability & Business
“A very interesting and relevant day that helped to set sustainability in an understandable business context.”
Director
|
 |
|
| Civil Nuclear Constabulary |
|
Strategic Planning, Processes and Products
“Was very good and gave me several AFI’s for my activities in my organization."
Performance Improvement Manager
|
 |
|
| Siemens |
|
"Very beneficial attending the Networking Day - saved us the money on membership."
Delegate, Siemens |
 |
|
| London Excellence |
|
“To achieve excellence requires knowledge. We found the BPIR website an important part of our knowledge base. The vast amount of data that it contains from across the world, give it the edge over other sources. In-house we use it as our first reference point when preparing for presentations, workshops and proposals, or just simply need more information on a topic. We recommend it to our own members to assist them with achieving their own excellence”.
Manager, UK |
 |
|
| Avon Cosmetics |
|
"The contacts I made through the noticeboard gave me focused and specific information regarding psychometric testing and a good insight into current practice in other organisations. It was an excellent way of being introduced to other HR professionals with expertise in this area."
Named Contact, Avon Cosmetics |
 |
|
| Scottish Equitable |
|
"We conducted a cross industry best practice survey and the assistance we received from Best Practice Club members was invaluable."
Club Representative, Scottish Equitable |
 |
|
| Xafinity Paymaster |
|
"Very useful and helpful. Well presented, facilitated and managed. Good value."
Delegate, Xafinity Paymaster |
 |
|
| Cleveland Police |
|
Extremely beneficial day - not only in content but in networking opportunities."
Delegate, Cleveland Police |
 |
|
| Scottish Registers |
|
"We gained experience in operational management and HR practice and saved £10,000 - £20,000 on what would have been spent on consultancy fees."
Club Representative, Scottish Registers |
 |
|
